Care Navigation

Service description

We are an administrative team working with 0-19 Practitioners, Therapy Services and external partner agencies to support Families, Young People and Children. We can support with:

• helping you get the right services to support your child
• signposting you to local support networks
• helping professionals share information more easily, to co-ordinate health appointments
• attend Team Around the Family meetings with professionals that are involved with your child/ren, using a Whole Family Approach to support your needs.

Please note not all families will require all the services we offer.

Your information

To help your child, consent will be gained to share information between professionals. We may request further information from and work with relevant agencies so that we can make sure your child has the help they need.

What sort of information is shared?

We share information such as:

• name, address and date of birth
• other members of your family
• which professionals are working with you and your family at the moment
• relevant health information

Multi-agency professional meetings

These meetings can be organised with the guidance of a health professional e.g. school nurse or health visitor, to support any decision making and enable your family to get the right support at the right time.

Referral criteria

Referrals can be made by telephoning directly to the care navigator in your area. Referrals can be made by parents and carers with parental responsibility as well as by Schools, Pre-Schools, Early Help professionals and other Health and partnership agencies, where parental and carer consent has been provided.